Privacy Policy

This is the privacy policy statement of Elecwish.com (Hereinafter "Elecwish", "our", "we", or "us"). The purpose of this statement is to provide you with information about how Elecwish collects, uses, and shares the information we get from our customers and visitors. The collection efforts are designed to improve the shopping experience of our customers and to provide customers relevant information about our products, services, and promotions.

We don't trade, sell or rent your personal identifiable information with third parties.

We collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device (”personal information”). In particular, we have collected the following categories of personal information from our customers within the last twelve (12) months:
 

We obtain the categories of personal information listed above from the following categories of sources:
Directly from you (for example):

1.You purchase, order, return, exchange or request information about our products and services from the Sites or mobile applications.

2.You create an ELECWISH.com account.

3.You connect with us regarding customer service via our customer service center, or on social media platforms.

4.You visit the Sites or participate in interactive features of the Sites or mobile applications.

5.You use a social media service, for example, our Facebook page or YouTube channel.

6.You sign up for e-mails, mobile messages, or social media notifications from us.

7.You enter a contest or sweepstakes, respond to one of our surveys, or participate in a focus group.

8.You provide us with comments, suggestions, or other input.

9.You interact with any of the Sites through your computer, tablet or mobile device.

Indirectly from you (for example)
Observing your actions on our Sites
Collection from third parties (where applicable)

We may use tracking pixels/web beacons, cookies and or other technologies to receive and store certain types of information. This information includes Internet Protocol (IP) addresses, browser information, Internet Service Provider (ISP), operating system, date/time stamp and clickstream data. This information helps us customize your website experience and make our marketing messages more relevant. It also allows us to provide features such as storage of items in your cart between visits. This includes our content presented on other websites or mobile applications. In order to provide the best customer experience possible, we also use this information for reporting and analysis purposes, such as how you are shopping our website, performance of our marketing efforts, and your response to those marketing efforts.

We allow third-party companies to collect non-personally identifiable information when you visit the Sites and to use that information to serve ads for our products or services or for products or services of other companies when you visit the Sites or other websites. These companies may use non-personally identifiable information (e.g., navigational, click stream information, browser type, time and date, subject of advertisements clicked or scrolled over, etc.) during your visits to the Sites and other websites in order to provide advertisements about our goods and services likely to be of interest to you. These parties may use a cookie or a third party web beacon, or other technologies, to collect this information. To opt out of third-party vendors' cookies, see the "What Choices Do You Have?" section of this Privacy Policy for instruction how to do so.

• User Experience Information
  In order to improve customer online shopping experience, help with fraud identification, and to assist our customer care representatives in resolving issues customers may experience in completing online purchases, we use tools to monitor certain user experience information, including, but not limited to, login information, IP address, data regarding pages visited, specific actions taken on pages visited (e.g., information entered during checkout process), and browser information.

• Information from Other Sources
  We may also obtain information from companies that can enhance our existing customer information to improve the accuracy and add to the information we have about our customers (e.g., adding address information). This may improve our ability to contact you and improve the relevancy of our marketing by providing better product recommendations or special offers that we think will interest you.

• Public Forums
  Any information you submit in a public forum (e.g., a blog, chat room, or social network) can be read, collected, or used by us and other participants, and could be used to personalize your experience. You are responsible for the information you choose to submit in these instances.

• Mobile Privacy

We offer mobile applications (commonly known as “apps”) that allow you to shop online, check product availability, learn about sales events, or receive other information from us. All information collected by us via our mobile application is protected by this Privacy Policy. You may share location information with us if you opt in through our mobile application. Although you do not have to provide your location information to us to use our mobile applications, our services require a zip code to function. If you have questions about location and notification privacy, please contact your mobile service provider or the manufacturer of your device to learn how to adjust your settings.

• Product and Service Fulfillment

  • Fulfill and manage purchases, orders, payments, returns/exchanges, or requests for information, or to otherwise serve you.

  • Provide any requested services.

  • Administer sweepstakes and contests.

• Marketing Purposes

  • Deliver coupons, mobile coupons, newsletters, receipt messages, e-mails, and mobile messages.

  • Send marketing communications and other information regarding products, services and promotions.

  • Administer promotions.

• Internal Operations

  • Improve the effectiveness of the Sites, mobile experience, and marketing efforts.

  • Conduct research and analysis, including focus groups and surveys.

  • Perform other business activities as needed, or as described elsewhere in this policy.

• Fraud Prevention

  • To prevent fraudulent transactions, monitor against theft and otherwise protect our customers and our business.

• Legal Compliance

  • To assist law enforcement and respond to subpoenas.

• Security Methods

  • We maintain technical, administrative, physical, electronic and procedural safeguards to protect the confidentiality and security of information transmitted to us. To guard this information, the Sites use Transport Layer Security (TLS) where we collect personal and sensitive information. SSL encrypts your credit card number, name and address so only we are able to decode the information.

• E-mail Security

  • Please note that e-mail may not be encrypted and is not considered to be a secure means of transmitting credit card information. “Phishing” is a scam designed to steal your information. If you receive an e-mail that looks like it is from us asking you for certain information, do not respond. Though we might ask you your name, we will never request your password, credit card information or other information through e-mail.

• Information About Children

  • We recognize the particular importance of protecting privacy where children are involved. We are committed to protecting children's privacy and we comply fully with the Children's Online Privacy Protection Act (COPPA). We will never knowingly request or collect personal information from any person under 13 years of age without prior verifiable parental consent. If we become aware that an individual is under the age of 13 and has submitted any information to us, for any purpose without prior verifiable parental consent, we will delete his or her information from our files.

• Additional Security

  • We also ask customers to carefully review their accounts and immediately report any unexpected activity to us and their issuing bank or credit card company. We ask all our customers to take measures to help protect information in their online accounts, including the following:

    • Install the latest security updates and anti-virus software on your computer to help prevent malware and viruses.

    • Reset your e-mail account passwords frequently.

    • Use complex passwords or passphrases

    • Do not use the same password on more than one website.

    • Do not share your password with others.

  • Sign out/log off website sessions so that your session is closed and cannot be accessed by another user on the same computer, especially when using a public computer or terminal.

• E-mail

  • Promotional E-mail
    If you do not wish to receive promotional e-mails from us. You have the ability to unsubscribe to promotional e-mails via the opt-out link included in each e-mail. It may take up to 10 business days before you stop receiving promotional e-mails.

  • Important Notices and Transactional E-mail

    • From time to time, we may send non-commercial electronic email messages with important information about us or the Sites to your email address.

    • We regularly send email order confirmations, email order updates and “leave a review” emails to you after you have submitted an order.

• Mobile

  • We may distribute mobile coupons and text messages to mobile devices of customers who have requested this information via an opt-in request. Customers will be able to opt out of a specific mobile messaging campaign.

• ELECWISH.com Cookies

  • The help function of your browser should contain instructions to set your computer to accept all cookies, to notify you when a cookie is issued, or to not receive cookies at any time. If you set your computer to not receive cookies at any time, certain personalized services cannot be provided to you, and accordingly, you may not be able to take full advantage of all of the Site features.

• Telephone

  • If you do not wish to receive promotional communication from us, call us at 1-951-934-3021 ( Lucy Medina )to opt out. This opt out does not apply to operational communication, for example, confirmation of delivery address.

• In order to keep your information accurate and complete, you can access or update some of your information in the following ways:

  • If you have created an account, you can log in and update your account information, including contact, billing, and shipping information.

  • Contact us with your current contact information and the information you would like to access. We will provide you the information requested if reasonably available, or will describe more fully the types of information we typically collect.

  • Depending on your location, you may also have certain additional rights with respect to your personal information such as (i) the right to obtain a copy of your personal data you provided to us; (ii) the ability to change or correct your personal data through your account settings; (iii) the right to have us delete or limit our use of your personal information, except information we are required to retain, by contacting us.

• This Privacy Policy applies to all current or former customer information collected by or provided to us.

• The Sites may offer links to other sites. If you visit one of these sites, you may want to review the privacy policy on that site. In addition, you may have visited our website through a link or a banner advertisement on another site. In such cases, the site you linked from may collect information from people who click on the banner or link. You may want to refer to the privacy policies on those sites to see how they collect and use this information.

By accessing the Site or interacting with us, you consent to our use of information that is collected or submitted as described in this Privacy Policy.  We reserve the right to amend this privacy notice at our discretion and at any time. When we make changes to this privacy notice, we will post the updated notice on the Site and update the notice’s effective date. Your continued use of the Site following the posting of changes constitutes your acceptance of such changes.

• ELECWISH is subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC).
• We comply with the EU-US Privacy Shield Framework and the Swiss-US Privacy Shield Framework as set forth by the US Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and Switzerland to the United States, respectively. We have certified to the Department of Commerce that we adhere to the Privacy Shield Principles of Notice, Choice, Accountability for Onward Transfer, Security, Data Integrity and Purpose Limitation, Access, and Recourse, Enforcement and Liability. If there is any conflict between the policies in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification page, please visit https://www.privacyshield.gov/
• Pursuant to the EU-US Privacy Shield and the US-Swiss Privacy Shield, Overstock.com acknowledges that EU and Swiss individuals have the right to access the personal information that we maintain about them. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data, should contact us directly using one of the following methods:
  • Send an e-mail to contact@elecwish.com
  • Call our Customer Care line at 1-951-934-3021 ( Lucy Medina )
  • Write us at Ningbo ELECWISH e-commerce co. LTD, 13-1-1,NO.999 Lane 4th Yangfan Road,Ningbo,Zhejiang,315048,CN

• In compliance with the EU-US Privacy Shield Principles and Swiss-US Privacy Shield Principles, Overstock.com commits to resolve complaints about your privacy and our collection or use of your information. 
  • Send an e-mail to contact@elecwish.com
  • Call our Customer Care line at 1-951-934-3021 ( Lucy Medina )
  • Write us at Ningbo ELECWISH e-commerce co. LTD, 13-1-1,NO.999 Lane 4th Yangfan Road,Ningbo,Zhejiang,315048,CN
• We have further committed to refer unresolved privacy complaints under the EU-US Privacy Shield Principles and Swiss-US Privacy Shield Principles to BBB EU PRIVACY SHIELD, a non-profit alternative dispute resolution provider located in the United States and operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit www.bbb.org/EU-privacy-shield/for-eu-consumers/ for more information and to file a complaint.
• Please note that if your complaint is not resolved through these channels, under limited circumstances, a binding arbitration option may be available before a Privacy Shield Panel.
• If you are located within the European Union, we have committed to cooperate with EU data protection regulators with regard to unresolved complaints concerning this Privacy Policy. If you do not receive timely acknowledgment of your complaint, or if your compliant is not satisfactorily addressed, you may contact your local data protection regulator for more information or to file a complaint.
• We have further committed to cooperate with EU data protection authorities (DPAs) with regard to unresolved Privacy Shield complaints concerning human resources data transferred from the EU in the context of the employment relationship. If you do not receive timely acknowledgment of your complaint, or if your compliant is not satisfactorily addressed, please contact the EU DPAs for more information or to file a complaint. The services of EU DPAs are provided at no cost to you.

This Privacy Policy was last updated on January 28, 2021.

Contact us

If you have any questions regarding or concerning this Privacy Policy or the website, please do not hesitate to contact us by email to our customer services.